Refund policy

Global Perfumes Pvt. Ltd., the official exclusive distributor of Riiffs Perfumes UAE in Pakistan, operates www.riiffsperfumes.pk.

Due to the nature of fragrance and cosmetic products, we follow strict hygiene and quality-control standards. Please read this policy carefully before placing your order.

1. Order Cancellation Policy

Customers may cancel their order before it has been dispatched or delivered.

To request a cancellation, please contact us immediately through:

WhatsApp: +92 326 8346780
Email: support@riiffsperfumes.pk

Once an order has been shipped or delivered, it can no longer be cancelled and will be subject to the return and refund conditions outlined below.

2. When Returns Are Accepted

We only accept returns in the following cases:

• Product is damaged during delivery
• Product is defective (leakage, broken bottle, faulty sprayer)
• Wrong product delivered

3. Returns Not Accepted For

We do not accept returns for:

• Change of mind
• Fragrance liking/disliking
• Performance concerns (lasting, projection, etc.)
• Minor packaging differences
• Opened or used products

👉 Fragrance perception varies from person to person and is not considered a defect.

4. 24-Hour Reporting (Mandatory)

All issues must be reported within 24 hours of delivery.

WhatsApp: +92 326 8346780
Email: support@riiffsperfumes.pk

5. Required Proof for Claims

To process your request, you must provide:

• Order number
• Continuous unboxing video (sealed parcel → opening → product condition)
• Clear photos and/or videos of the product issue
• Courier packaging and shipping label
• Original shipment receipt showing the order number
• Receipt or order confirmation

Please send all evidence via WhatsApp at +92 326 8346780 or email at support@riiffsperfumes.pk.

⚠️ Claims submitted without proper evidence or after 24 hours of delivery may not be accepted.

6. Unboxing Video Requirement

For any damage, leakage, or defect claim:

• Record a continuous unboxing video
• Show the sealed parcel before opening
• Clearly show the product condition after opening

👉 Claims without video proof may be declined.

7. Courier Damage Process

All orders are shipped via third-party courier services.

If damage occurs:

• A claim will be raised with the courier company
• Verification and investigation may take time according to courier policies

👉 Refund or replacement will be processed after courier claim approval, where applicable.

8. Return Approval Process

If your claim is approved:

• Product must remain unused and in its original packaging
• Our team will provide return instructions
• Do not send any product without prior approval

👉 Unauthorized returns will not be accepted.

9. Refund Policy

After product inspection and approval:

• Refunds will be issued through the original payment method or bank transfer
• Processing times may vary depending on banking and courier procedures

👉 Delivery charges are non-refundable unless the error was caused by us.

10. Replacement Option

Where applicable, we may offer:

• Replacement of the same product
• Exchange for a product of equal value

👉 Subject to stock availability.

11. Fraud & Misuse Policy

To maintain fair usage:

• False, misleading, or repeated claims may result in order restrictions
• Cash on Delivery (COD) misuse may lead to future order blocking
• We reserve the right to refuse service in cases of policy abuse

12. Product Care Responsibility

Customers are advised to:

• Store perfumes in a cool, dry place
• Avoid direct sunlight
• Keep bottles properly closed when not in use

👉 We are not responsible for product performance issues resulting from improper storage after delivery.

13. Contact for Claims & Support

For any issue, complaint, cancellation request, return, or refund inquiry, please contact:

Global Perfumes Pvt. Ltd.
Website: www.riiffsperfumes.pk

WhatsApp: +92 326 8346780
Email: support@riiffsperfumes.pk

Our customer support team will review your request and respond as quickly as possible.