Refund policy
Global Perfumes Pvt. Ltd., the official exclusive distributor of Riiffs Perfumes UAE in Pakistan, operates www.riiffsperfumes.pk.
Due to the nature of fragrance and cosmetic products, we follow strict hygiene and quality-control standards. Please read this policy carefully before placing your order.
1. When Returns Are Accepted
We only accept returns in the following cases:
- Product is damaged during delivery
- Product is defective (leakage, broken bottle, faulty sprayer)
- Wrong product delivered
2. Returns Not Accepted For
We do not accept returns for:
- Change of mind
- Fragrance liking/disliking
- Performance concerns (lasting, projection, etc.)
- Minor packaging differences
- Opened or used products
👉 Fragrance perception varies from person to person and is not considered a defect.
3. 24-Hour Reporting (Mandatory)
All issues must be reported within 24 hours of delivery.
📲 WhatsApp: +92 326 8346780
📧 Email: support@riiffsperfumes.pk
4. Required Proof for Claims
To process your request, you must provide:
- Order number
- Unboxing video (sealed parcel → opening → product condition)
- Clear photos of product issue
- Courier packaging & label
- Receipt / order confirmation
⚠️ Claims without proper evidence or after 24 hours may not be accepted.
5. Unboxing Video Requirement
For any damage or leakage claim:
- Record a continuous unboxing video
- Show sealed parcel before opening
- Show product condition clearly
👉 Claims without video proof can be declined.
6. Courier Damage Process
All orders are shipped via third-party courier services.
If damage occurs:
- A claim is raised with the courier
- Verification may take time as per courier policy
👉 Refund/replacement will be processed after courier claim approval.
7. Return Approval Process
If your claim is approved:
- Product must be unused and in original packaging
- Our team will guide you on return process
- Do not send product without approval
👉 Unauthorized returns will not be accepted.
8. Refund Policy
After product inspection:
- Refund will be issued via original payment method or bank transfer
- Processing time depends on bank/courier timelines
👉 Delivery charges are non-refundable unless it was our mistake.
9. Replacement Option
Where applicable, we may offer:
- Same product replacement
- Exchange with product of equal value
👉 Subject to stock availability.
10. Fraud & Misuse Policy
To maintain fair usage:
- False or repeated claims may lead to order restrictions
- COD misuse may result in blocked orders
- We reserve the right to refuse service in case of policy abuse
11. Product Care Responsibility
Customers are advised to:
- Store perfumes in a cool, dry place
- Avoid direct sunlight
- Keep bottle properly closed
👉 We are not responsible for performance issues due to improper storage after delivery.
12. Contact for Claims
For any issue or complaint, contact:
Global Perfumes Pvt. Ltd.
Website: www.riiffsperfumes.pk
Click to Chat WhatsApp: +92 326 8346780
Email: support@riiffsperfumes.pk
Our team will review your request and respond promptly.